San Carlo 'Best Theatre' for Italy Best Customer

The San Carlo Theatre has been recognized as a national leader in customer service excellence by Italy's Best Customer Services 2024-2025 survey conducted by L'Economia del Corriere della Sera and Statista. It topped the 'Theatres' category and ranked fourth overall among 473 awarded companies, scoring 9.19 out of 10 in the 'Leisure, Culture and Education' section.

Emmanuela Spedaliere, the General Manager, expressed pride in the achievement, highlighting the theatre's dedicated team and their commitment to providing exceptional service. The San Carlo Theatre offers extensive customer support both offline, through a dedicated ticket office and customer service line, and online, with a user-friendly ticketing system accessible via PC and mobile devices. They maintain active engagement on social media platforms and a web community newsletter with over 70,000 subscribers, enhancing accessibility and communication with patrons.

The survey, based on feedback from over 15,000 respondents evaluating more than 4,600 companies, assessed criteria such as service availability, customer orientation, professional competence, quality of communication, and variety of solutions offered.